Yes, this is our fault for being loyal to the T-Mobile Sidekick and not switching to an iPhone or Blackberry like most of you smart people out there!
For a week now, we have not been able to access the contacts in our cell phone's address book. Literally SEVEN DAYS now - since last Friday!
That is unacceptable!!!!!!!
T-Mobile's service for their Sidekicks went down worldwide a week ago (because Danger, the maker of the phone, royally fucked up) and many many many users STILL have not been able to access their contacts. Since then, T-Mobile's customer service and communication with their customers has SUCKED. It's pathetic, disgusting and insulting!
Not being able to access our emails and phone numbers for AN ENTIRE WEEK has severely affected our ability to work and communicate with our friends and family! For us, our Sidekick has been an integral part of our work life for over four years now. And we're sure a lot of other people out there are in a similar situation.
T-Mobile can thank us all they want for being patient, but THAT'S IT. Patience is over at the one week mark!
How much longer are they going to want/expect us to be patient for??????
As we are heading into the weekend…We need answers! NOW!
Are we getting our address books back or not????????? If so, WHEN?
The makers of the Sidekick, Danger, said people should have access to their contacts by Thursday. That HAS NOT HAPPENED.
What is going on, T-Mobile????? We have been kidnapped by you this whole week! We would have dumped your ass already but we can't even access our address book from your fucking website!!!!!!!
To add insult to injury, the ONLY thing T-Mobile is offering their customers, whom they obviously don't value or respect, is one month of free data service.
One month of free data service (which is not the same thing as one month of free phone use) for SEVEN DAYS of heartache and no access to contacts????
T-Mobile needs to SERIOUSLY STEP UP and offer something MUCH MORE of value to their customers, however few remain after this debacle. Additionally, they better NOT EVEN THINK of charging a cancellation fee to any Sidekick customers that want to close their accounts.
We need answers! We need them THIS MORNING!
P.S. Tweet this: #TmobileStillSucks