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More Trouble In The Skies For Kevin Smith

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Poor guy! At least this debacle ended a bit better for him.

Director Kevin Smith doesn't seem to have much luck flying on planes. Due to his size, celebrity and his infamous feud with Southwest, special arrangements have to made for him in order to travel. Yesterday, Kevin was slated on a Virgin America flight back stateside with his wife and Jason Mewes, but according to his blog, it wasn't a pleasant trip.

Kevin explains on his blog that in an effort to board the plane discreetly and efficiently, he used a concierge service to handle his travel plans, a recommendation made to him by bestie Ben Affleck. His agent held off having Kevin and his wife board their flight until all the other passengers had already taken their seats. With almost 10 minutes to spare, the couple made their way to the runway, which is where all the trouble for Kevin began. He explains:

We pleaded with Manny (the unfriendly face of Virgin America JFK working the gate), pointing out the remaining time (there were still 8 minutes before scheduled departure), and pointing out that the jetway was still attached to the plane. Flying as much as I do (usually up at the front of the plane), I know that the jetway only gets pulled back ONCE THE PLANE DOOR IS SECURELY CLOSED. As we tried to get Manny to realize our bags were under the plane and we'd been checked in for an hour, the jetway stayed in place. The plane wouldn't pull back from the gate for another 15 minutes (if you want, I can show you the picture we took of the jetway still attached, with Mewes' phone displaying the time in the foreground; yes, I took that picture; sadly, that's the world we live in now)…

Manny was joined by Erwin, who identified himself as the person in charge. I pointed out - EXTREMELY calmly - that we’d checked in an hour prior and that our bags were on the plane. He said it didn’t matter, as we weren’t at the gate when they shut the door. We told him we were with sight of the gate and that Manny could’ve held the door – particularly because departure wasn’t for another nearly ten minutes at that point. He said he’d called for us over the p.a. system, but my wife’s name is SCHWALBACH - you say a name THAT distinctive over a loudspeaker, at least two people in an airport are gonna turn their heads: me & Jen Schwalbach. And, the fact that we were going through security mere yards from the actual gate, and we’d heard the last call announcement for the previous San Francisco flight… well, without calling anybody a liar, it’s just REALLY hard to believe that p.a. call was actually made. I didn’t hear my name over the loudspeaker. Jennifer Schwalbach didn’t hear her name. Jason Mewes didn’t hear his name. Dorothy, the concierge service lady, didn’t hear any of our names. Four independent sets of ears, mere yards from the origin point of the alleged p.a. call failed to hear the call; what are the chances we’re all stone cold deaf?

But like I said: I’ve been through it with an airline before. I knew this was a losing battle-for-reason; I’ve dealt with petty, per-hour tyrants who abuse their authority and assume nobody further up the corporate ladder is ever gonna hear about how they represented their employers in the worst possible light. Sometimes, y’all put folks up front who give your company a bad name. Keeping me off my flight even though I was checked in an hour prior and my baggage was already on board isn’t even the big slap in the face though; that came next.

I told them, in a VERY polite manner, that I didn’t care about making the plane (even though it meant we’d be missing our kid’s first basketball game at school – a fact I didn’t share with them because if Manny and Erwin couldn’t give a fuck about me, their customer, what chance did Harley have of finding any compassion); all I cared about was my wife’s luggage…

Which was under the plane…

And contained her medication.

She needed to take it eight hours from her last dosage. Rather than put it in her carry-on, she put it in her bag that went under the plane. Since we were gonna be home in six hours, what did it matter? But now? In a world where the next flight wouldn’t get us to our bags/her medication for NINE hours, naturally, I was concerned with getting our bags off the plane.

But Erwin said that wasn’t possible. So did Manny. They didn’t even TRY to call someone about getting the bags off. “They can’t do that,” was all I got. Dorothy, the concierge, said in her 27 years working with all the airlines, she’d never seen anything like it.

And still, the plane sat right there at the, jetway still attached. Our bags could’ve EASILY been removed in the time that the jet remained parked at the gate (or we could’ve been permitted to board). And even though I CALMLY explained three times that my wife would need her medication based on the delay they were creating, neither Manny nor Erwin would do anything to help about the bags - or getting us on a plane we were booked on/had tickets for/were in the terminal an hour ahead of schedule to take.

That just…sucks. There are no other words for it. Sounds like he did everything right and as politely as possible, but that these people were extraordinarily uncooperative and unyielding.

The good news is that when the higher ups of Virgin America got wind of this, they immediately contacted Kevin and offered their apologies, along with a full refund and a free flight.

We're sure it doesn't make up for the extreme inconvenience they all had to endure, but it sure is a hell of a lot more than he got from Southwest!

[Image via WENN.]

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48 comments to “More Trouble In The Skies For Kevin Smith”



  1. 1

    yeah, i get fucked over all the time with planes and flights and rude employees, but i'm nobody, so i just get to deal. consider yourself lucky that you are kevin smith, dear, and you at least get some kind of special treatment. and stop whining - if anyone flies commercial airlines often, we all get fucked over.



  2. 2

    Putting medications that you need in 8 hours in your luggage on a 6 hour flight? What if there is a 3 hour delay? Or if your luggage is lost. That's just plain stupid!!!



  3. 3

    I'm on team Virgin. Is it so difficult to be at the gate 30 minutes before departure time??? Due to his history w/ airlines, he seems to be a chronic procrastinator. Suck it up, dude!



  4. 4

    He did NOT do everything right. He was going through security as final boarding calls are made? He put medication in a bag under the plane? What kind of stupid is that? Perhaps he is the problem. Get to the airport early and follow the rules. He is not so important that he has to board at the last minute. I fly commercial airlines all the time (including Southwest and Virgin). I think Kevin Smith and his attitude are the problem, not the folks at the gate.



  5. 5

    Something is weird here. Why would the airline workers lie about calling someone's name ? I fly all the time as well and I see no reason why they would just NOT call a passenger's name, especially if they had checked in already. And, I know for a fact that they do not pull luggage off the plane once it's already been loaded in under the plane. I'm not trying to defend the airline, because God knows, there are some morons that work up front ( in any business) but, really, with all of the unexpected delays in with airline travel these days, why would Kevin's wife take a chance and pack her meds in the checked bag ? And, I guess she did survive without it since they didn't get on the plane or get their luggage.



  6. 6

    fattie needs to play it like everyone else: arrive on time at the gate! as if someone would recognize him or hassle him if he's surrounded by regular folks.

    if he has so much trouble with commercial airlines, then maybe he should just buy a private jet. so he can keep on being an obese whale & be as late as he wants. whining cheapskate!



  7. 7

    Anyone who works in the airline business or works with airlines on a daily basis knows…YOU NEED TO BE AT THE GATE 30 MINUTES PRIOR TO DEPARTURE. NO MATTER WHO YOU ARE. Sorry, he screwed up and the employees were doing their job.



  8. 8

    Bags aren't allowed to fly separate from their owners. if bags were checked and the passengers don't show up to board, the bags are removed from the belly of the plane which is why airlines make such a fuss and will hold a plane for passenger (within reason) rather than locate & unload luggage which is a real drag. needless to say, ALWAYS carry your medication & valuables with you. ALWAYS.

  9. Bluto says – reply to this


    9

    What a pompous asshole. Kevin: Grow up. As hard as it might be to believe, the rest of the world does NOT know who the hell you are. With all due respect to your wife, anyone with ANY sense knows to NEVER PACK in CHECKED LUGGAGE any medications, cameras, jewelry, money, etc. Instead of hiring Ben Affleck's concierge service, perhaps Ben & Jen would be willing to teach you and your bride how to act like adults and not a couple immature, entitlement-minded punks.



  10. 10

    This guy is a whiny asshole. I've flown many times and have never encountered rudeness. But he was wanting special treatment, and he didn't get it, so he's playing the victim card AGAIN. Fatass should just stay the hell home if he can't make better decisions. Idiot.



  11. 11

    His wife should always have her medications in a carry-on when they travel.



  12. 12

    So the King of the Universe and his Princess Bride didn't want to get their lazy assess on board at the same time as all the little people. I love how this rich bastard takes a swipe at the guys "hourly wage" Kevin Smith is an immoral ass wipe and I might add he has ZERO talent.



  13. 13

    I'm with the poor smucks who only get paid an hourly wage and have to follow the rules or risk losing their livelihood. I'm sick of these rich hollywood types crying "poor me, some didn't treat me like the royalty I think I am!"

  14. Bluto says – reply to this


    14

    Re: carolann1 – I think I'm in love! I couldn't agree more, Carolann!



  15. 15

    As much as I know flying is a hassle these days…the doors to aircrafts, if on schedule, will always close 10-15 minutes prior to departure and if I am not mistaken there are signs, announcements and notes on boarding passes. I get his need to avoid the peeps but this isn't new or at least it's been the case for the 15 years I have been in the travel industry.



  16. 16

    What dumb bitch checks her medication? This is another case of celebrities and their delusions of grandeur. Southwest can't accomodate his girth and it's THEIR fault? Um, yeah sure fat ass - it's everyone else's problem.



  17. 17

    Kevin Smith sounds like a pain in the ass to have as a customer. I'd just blacklist him and save my company a big headache.
    He's always whining about something.

  18. chewi says – reply to this


    18

    Who the fuck is this guy?



  19. 19

    Poor celebs, dont they know they are no different than anyone else?



  20. 20

    is he the guy that became famous cause he's too fat to fly?

  21. Rosh says – reply to this


    21

    For someone who travels a lot you'd think he would of known that you have to be there 30 mins before boarding.
    Hell I sit at my gate for a good 2 hours just to make sure! Honestly if he cared so much about people recognizing him then get a private jet, drive. Don't hold up other people and other planes just because you think your someone.



  22. 22

    With all due respect, they should not have arrived late to the gate. This caused the unnecessary delays not only to Kevin, family and friend, but for the rest of the passengers as well. Next time, they should try to arrive early or at least on time like everyone else has to.



  23. 23

    Wow Kevin, you are not that big of a celebrity that you need to board a plane at the last minute. You are not Brad Pitt! I am sure no one even cares who the hell you are! I am not sure of that particular airline's rules but most say that you must be at the gate 30 minutes prior to takeoff. They have rules for a reason and I doubt very highly that those rules should be adjusted for you. It is so rediculous how these "famous" people think things should be adjusted for them and then as soon as something doesn't go their way, they alert the media. And of course, Perez jumps to his defense. Had this same incident occurred with Bristol Palin, Perez would be screaming "WHO THE F DOES SHE THINK SHE IS??" Well, at least you are consistent!



  24. 24

    How do you like that. That whiny fucker gets an apology and a free flight.
    "Waaahhhhh, I'm too stupid and self important to get to the gate on time, waaaaah, hold all the other passengers while they wait for me to board, waaaah, make everybody wait while you find my cases and remove them since my wife is and idiot and packs her meds in the checked baggage."
    In the mean time, regular people are losing their jobs and homes.
    Kevin Smith - Go Fuck yourself.



  25. 25

    Re: Surfgolf
    i bet all you losers were A-OK with homeland sercurity implimenting all those RIDICULOUS rules about what you're allowed to take on planes as well! Yeah, you can really take loads of medication on your carry on because NOBODY WILL QUESTION YOU!! right!



  26. 26

    It's about time Kevin got his name in the press again - it's almost been 10 months since he last grabbed some headlines for being a self-important wind bag.



  27. 27

    I'm growing very tired of hearing this guy's tales of woe. So, he and the wife didn't want to board the plane with the rest of the common folk and waited until the last minute, expecting everyone to cowtow to their wishes. Listen, cheapo: next time fork over the cash for a private plane.



  28. 28

    Kevin Smith is a self-important asshole. If he had shown up to the gate with plenty of extra time just like every other person on the flight, he would not have been in this situation. The problem is not Virgin America, the problem is quite simply Kevin Smith, this is his fault, the only Reason Virgin America apologized to his tardy ass is because he is a "celebrity" (and I use that term loosely). Grow up and follow the rules Kevin.



  29. 29

    Whenever I fly, my medication never leaves my carryon - for this exact reason.



  30. 30

    Seriously?? He is truly pathetic. He didn't need to board last or use Ben Affleck's posse to book his trip. Very few would recognize him or even care. Since he is such an experienced world traveler he would KNOW better to NOT check in his wife's important meds. This guys ego is the problem and his constant need for attention. He creates his own problems. Stop bitching and get a shrink and a trainer while your at it.



  31. 31

    Remember the day when you had to dress to ride up front. He looks like a fucking duffel bag. I wouldn't know who this fat bastard is if he was right in my face telling me who he is. So self important that "I have to use a service" to get my bags on board? What a total d-bag.

  32. @v@ says – reply to this


    32

    Always pack your meds in your carry on. The cargo luggage can and does get lost or delayed, more than you'd think. Be on the plane thirty minutes before scheduled take-off. Be there to board when they announce the boarding.



  33. 33

    Follow the rules like everyone else……You are no more special than I.



  34. 34

    Holy Crap…I can not believe how out of touch this guy is!!! 1. Loose some weight!!!! Stop blaming the world for your problems and conform a little like the rest of us~ if it means dropping 20 lbs…jesus…every woman who has ever had a baby has had to do it…stop whining! 2. Only every person who has ever travelled more than ONCE knows you NEVER pack anything in checked baggage. What planet are you from??? What an overdeveloped sense of importance. Oh, and that TYRANT per-hour worker…he MISSED his kids basketball game. Wanna know why? He was WORKING to support his kids!!!! Seriously…what a douche.



  35. 35

    Board the plane when everyone else does, problem solved. Stop being so selfish and get there at the same time a anybody else.

    Plus, you havent made a good movie in over a decade. Quit acting so entitled



  36. 36

    Mmm k this is ridiculosity. His whining makes me want to throw up, really. Anyone who travels knows you don't pack medication in a checked bag and you need to be at the gate 30 minutes before departure.



  37. 37

    So, he got there a full 8 minutes before the plane was scheduled to depart. Maybe Kevin should learn how to read, specifically the part on his Contract of Carriage with his airline: passengers "must be at the boarding gate at least fifteen (15) minutes prior to scheduled departure time." It's 30 minutes for international flights on Virgin America. In other words, your time management skill suck, cause either way you were late. They had already closed out the flight and you are SOL.

    So, Kevin, shut the hell up and get there on time from now on. Stop blaming others for your own negligence and stupidity.



  38. 38

    Since most people didn't bother to read what Kevin actually said about the experience, I'll hit the high points.
    1. He arrived and checked in for the flight at least an hour ahead of time.
    2. He used the concierge service because of the SW hassle. He was trying to avoid problems. Also, he's a bit self-conscious since then.
    3. Dorothy, the concierge, has been doing her job for 20+ years and she said that was the first time something like this had happened.
    4. The door was being closed as they arrived at the gate. They called out and said they were on this flight and the employee closed the door anyway. The door was not already closed when he got to the gate. It was 11:35, ten minutes before departure.

  39. CocoK says – reply to this


    39

    Get over it fatty.



  40. 40

    Oh wow, this guy needs to pull his head out of his arse. A travel concierge and the need to show up late to avoid recognition?? Come on now, he could have easily pulled a hat over his head and pretended to sleep if he wanted to be low pro. Most people would have no clue who he was anyway! And, the last 10 minutes before the plane leaves is when they're doing final seat belt checks and securing overhead cabins - not waiting on self-entitled, over indulged, has beens. Between the wife leaving her medication in her luggage, and there not being a final boarding call - there are just so many holes in this story. Sounds to me like an exaggerated/false story from a cry baby d-lister to me!



  41. 41

    What a douche. He talks about hourly employees abusing their position? He's a C-list actor trying to abuse his 'celebrity'. Get over it, Bob. Be silent, why don't you.



  42. 42

    Re: badgerbabe – Okay so now you are taking Kevin's side???!!! TEN WHOLE MINUTES BEFORE SCHEDULED TO DEPART!!! Big whoop! That is when the airline attendants are making their safety anouncements and doing their final checks. BOTTOM LINE*** This bonehead is NOT a celebrity that needs to worry about recognizing him, heck JAMES CAMERON is more of a celeb than him and IIII wouldn't even recognize him in person. If Kevin Smith really wanted to be on that plane, it wouldn't have mattered if he got on the plane with all the regular people, and beside that, there is still about 10 minutes after they board all the regular people before they actually do the final boarding call and then at least a few minutes after that to wait for a few late passengers and then they close the doors, so IF HE REALLY WAS STANDING THERE LIKE HE SAYS HE WAS, THEN HE WOULD"VE HEARD THEM CALLING HIS NAME, AND HE WOULD HAVE HEARD FINAL BOARDING CALL IN TIME FOR HIM TO MAKE THE FLIGHT.

    And how did everyone else manage to hear their names when called, because i'm sure he wasn't the only late passenger.



  43. 43

    He needs to stop being a cheapo like everyone else says, if he is as rich as he makes himself out to be then he can definitely afford to fly something other than SOUTHWEST & VIRGIN AMERICA!

    I work in customer service myself and i myself know that customer will say anything to save a buck, whether it was, "the other person said this," or "the other person said it was free." NO!!! We all know are jobs and what is expected of us, if we do not perform our tasks then we lose our jobs. I doubt that person would jeopardize losing his job over something as easy as a PA announcement



  44. 44

    Re: badgerbabe – Thanks for pointing those out. I don't think anybody cares about anything other than that he's famous. And haven't realized he was trying to not cause any problems on this flight, and instead had to deal with problems brought on by the people who could not do their jobs.



  45. 45

    Seriously, Kevin? You go to the ramp just 8 minutes before your flight? I honestly can't believe that people hound you so badly that you need to have your own special escort onto a plane. Sorry, but I think the Hollywood egos need to be recalibrated–STAT. Like real estate, Hollywood egos are way overvalued.

    I was at an airport recently and had to laugh when I heard ""Excuse me…Child star coming through! Child star coming through!" Too friggin' hilarious.



  46. 46

    Re: Surfgolf – i was thinking the exact same thing. what an idiot huh?



  47. 47

    Deal with it, Fatty.



  48. 48

    GET A LIFE!