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Angry Music Fan Sues Apple For iTheft

| Filed under: Ashton KutcherFilm FlickersAmerican IdolBusiness BlitzAdam Lambert

Ashton Kutcher As Steve Jobs Would Never Have Let It Come To This

We thought the customer was always right?!

Apparently Apple feels differently.

Robert Herskowitz is no happy camper after being double billed for one Adam Lambert song!

Apple-owned iTunes refuses to refund the extra $1.29 it charged him for downloading Lambert’s Grammy-nominated track Whatya Want From Me? but now the company's stinginess might come back to bite them in the asspple.

Robert filed a class-action lawsuit on behalf of all similarly wronged parties and laid out his grievance pretty clearly:

"[Apple] 'double billed' customers for purchases made through the Apple Stores. Even more troubling, Apple has implemented a policy and practice of refusing to refund the extra charge to customers who have been over billed, causing their credit cards or PayPal accounts to be billed twice for a single purchase."

Times are tough for the music industry these days, but we hardly think ripping off customers a few dollars at a time is helpful.

Apple maintains that Herskowitz is simply "ineligible" for a refund. In a statement, the company said:

"Your request for a refund for Whataya Want from Me was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are ineligible for refund. This policy matches Apple's refund policies and provides protection for copyrighted materials."

We don’t know whether this lawsuit has a snowball’s chance of reaching any sort of cash settlement, but at least it brings much needed attention to Apple’s inflexible policies and growing customer dissatisfaction.

Would Steve Jobs have let it come to this?

He's probably rolling over in his all-white aluminum coffin while the current Powers That Be shrug their shoulders and say Whataya Want From Us?

Maybe they really SHOULD put Ashton Kutcher in charge, LOLz!!

[Image via WENN.]

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13 comments to “Angry Music Fan Sues Apple For iTheft”

  1. internetfavs.com says – reply to this


    although I'm a big apple fan……..apple is getting to big.

  2. 2

    LMAO how is Lea Michele and Ashton Kutcher relevant?

  3. 3

    How is Ashton Kutcher involved in this? Weird. I've requested a refund from Apple before and got it when I bought a song and it didn't come through correctly.

  4. 4

    Now I see why he mentioned Kutcher. He's trying for more hits. Look at all the tags he put in the story (at top) about an iTunes song.

  5. 5

    He SHOULD be double billed for listening to that remedial trash…

  6. jakeyplay says – reply to this


    What has Lea's boob got to do with this story? Out of all the pictures you could have chosen, even if you insisted on one of Lea though there is no good reason, why have one of her boob? Wierrrrd.

  7. 7

    I see a nipple.

  8. 8

    well good on him. even if it is just 1 dollar, you should not double bill for one purchase. and if you do, you need to refund it. if a company policy somehow rules out for this to happen, well this is a bad policy that compromises customer rights.

  9. 9

    What do Ashton Kutcher and Lea Michelle have to do with anything?

  10. 10

    She def has s#hit for face.

  11. 11

    Whatever happened to "the customer is always right?".

    Amazon would never do this. After hearing that Apple avoids paying 70% of their taxes by using overseas accounts & is sticking it to customers, (even though its $1.29) I hope this lawsuit is successful.

  12. 12

    this is so stupid and frivolous

  13. 13

    what the heck is with that picture?