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United Airlines Agent Cancels Man's Flight For Filming Dispute

| Filed under: Viral: NewsControversy

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Airports are officially battlefields…

Last month, United Airlines made headlines when Dr. David Dao was dragged off a crowded flight for refusing to give up his seat.

Sadly, the company is facing yet another controversy from another disgruntled customer!

Related: California Couple Booted From Delta Flight

On Monday, passenger Navang Oza was traveling from New Orleans to San Francisco when he complained to a UA agent about being overcharged for checking-in his luggage. Unfortunately, the 37-year-old and the employee began having a heated exchange. According to Oza:

"In trying to get an answer, the lady was being rude."

That's when Navang began filming the argument. Almost immediately, the agent tried to shut down the impromptu recording by saying, "You do not have my permission to videotape." She then tells a co-worker to "cancel the reservation."

According to the California-resident:

"I was shocked because I didn't know she had the right to cancel my flight because I started recording."

In a weird twist of events, the UA worker then pulls out her phone and begins filming the man.

Ultimately, the unhappy traveler bought a one-way ticket on a different airline. When word got back to United about the incident, they released the following statement:

"The video does not reflect the positive customer experience we strive to offer, and for that we apologize. We are reviewing this situation, including talking with Mr. Oza and our employees to better understand what happened."

To see the crazy clip, ch-ch-check it out (below)!

[Image via WENN.]

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