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Five Guys Restaurant Employee "Accidentally" CCs Customer On Complaint Email Calling Him A Douche!

| Filed under: Wacky, Tacky & TrueBusiness BlitzFast Food

five guys burger complaint email customer douche accident

Quick — is whining about not getting all the fries you ordered justified or just a big ol' douche thing to do?

If you work at Five Guys, you're probably seething at how annoying it is to have to handle a douche like that. The rest of us, though, can totally relate to not getting all of our delicious french fries.

The pic (above) is an email that was accidentally sent to a dissatisfied customer — and it's as hilarious as it is a gross business practice!

The story along with it goes like this: there's a dude in Massachusetts named John, and John loves Five Guys' food. He and his coworkers order from there a lot, usually online. It's more efficient that way, duh.

One day, the world started to end — and John was charged for fries he never received. So he filed a complaint online, and as far as we know, it was pretty polite.

The response was also polite! They offered to credit the money back, plus a gift card.

The problem is that the gift card could only be used in person, and not on the Five Guys website. Which really doesn't seem like a big deal to us… because they didn't have to give him the extra gift card at all. They could've just squared away with either the fries or the money he was owed.

John then went ahead and complained about not being able to use the card online.

That's when the restaurant's district manager angrily emailed another employee, accidentally sending it back to John as well (which is what you see above)!

The email read:

"This is from the guy about the online order screwup. This guy is a perfect example of why this world is f*cked. What a complete a**hole. I'm speechless over this douche. All of this over missing fries. F*ck him and his tool office mates."

Now, a Five Guys rep from HQ had to step in! Here's what John said:

“She has given me a couple of proposals to win back my group’s business."

Luckily, John believes in second chances.

Also the power of whining.

[Image via AP Images, Inset via Neil Conway/Flickr.]

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8 comments to “Five Guys Restaurant Employee "Accidentally" CCs Customer On Complaint Email Calling Him A Douche!”

  1. 1

    Five guys sucks anyway………..In N Out is the only place to get a burger.

  2. 2

    my friend's step-sister makes $88 /hour on the computer . She has been laid off for five months but last month her pay check was $12356 just working on the computer for a few hours. read the full info here >>>> NOOBJOBS.COM

  3. 3

    I wouldn't trust them after that tbh. They probably had or would have lost a substantial standing order.

  4. GoFiveGuys! says – reply to this


    For the record, from someone who knows John personally, the email was only speaking the truth. Had he just been willing to accept the gift card and pay when he got to the store, which he goes into MUCH more than just on Fridays, this whole fiasco would not have happened. He has become the laughing stock of his entire workplace making this into such a big deal… It's much like a parent telling their child no dessert except John is well into his 40's and should be willing to accept that an apology was made and attempts were made to rectify the situation. I know the majority of his co-workers are willing to go to Five Guys and pay them MORE for having to go through this ordeal with him. While the email certainly could have been worded differently, there was no reason for his continuous complaints and he should have known better considering that he works with the public and knows exactly how demanding people can be. Way to go John…

  5. NoFiveGuys says – reply to this


    Re: GoFiveGuys! – If you say you "know John personally" then you know this is not about John. This is about Five Guys questioning a person's character. I have read the entire email thread and John only became upset after his co-workers were called "tools". What Five Guys did is try to get rid of a problem, that clearly has happened before as this group already has been given several gift cards for past mistakes. In his initial "complaint" he pointed out the problem and gave a solution, put the orders in separate bags as they used to do. Is that so hard to do or understand? He declined the gift card because when this group places an order online, they have to PAY FOR IT ONLINE(Gift cards cannot be redeemed online). John, is justified in standing up for his co-workers. John maybe "well into his 40's", but from reading the emails the guy has a lot more character than you will ever hope to. My guess if you had something that you needed help with, John would be the first person to step forward and offer his assistance.

  6. SomeDude says – reply to this


    Who cares?

  7. CC says – reply to this


    Why can't we all just get alone?! BE HAPPY!

  8. DayumDrops says – reply to this


    When you bite the fry the fry bites back my man