Apple Store Employees Forced Into Positivity, Not Allowed To Say 'Unfortunately'

But what if a customer specifically asks them to say the word "unfortunately?" Are they allowed to say it then? LOLz.
A new report has been released, which has revealed some inneresting details about working at Apple Store.
Here are some of the highlights:
Tags: apple, apple store, as it turns out, customers, genius bar, intense, positivity, simple reassurances, triple booked, unfortunately
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