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United Airlines CEO Calls The Dr. David Dao Incident A 'Horrible Failure' — Here's How The Company Will Do Better!

Filed under: TravelViral: NewsControversy

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United Airlines knows it can do better.

The company called the incident with Dr. David Dao — you remember, the guy who was forcibly removed from an overbooked flight — a "horrible failure" on Tuesday and swore it would never, ever happen again!

Related: Delta Pilot Hits Female Passenger During Fight!

In a House Transportation Committee hearing, United CEO Oscar Munoz promised the airline will "do better" by reducing overbooking, limiting law enforcement use, and giving customers more incentive to voluntarily give up their seat.

He told the committee:

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