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United Airlines CEO Calls The Dr. David Dao Incident A 'Horrible Failure' — Here's How The Company Will Do Better!

Filed under: TravelViral: NewsControversy

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United Airlines knows it can do better.

The company called the incident with Dr. David Dao — you remember, the guy who was forcibly removed from an overbooked flight — a "horrible failure" on Tuesday and swore it would never, ever happen again!

Related: Delta Pilot Hits Female Passenger During Fight!

In a House Transportation Committee hearing, United CEO Oscar Munoz promised the airline will "do better" by reducing overbooking, limiting law enforcement use, and giving customers more incentive to voluntarily give up their seat.

He told the committee:

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United Airlines CEO Oscar Munoz Continues His Apology Tour: 'We Need To Do A Much Better Job'

Filed under: Business BlitzTravelControversy

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Things weren't great at United Airlines long before this viral video controversy.

As you surely know, the airline made headlines this month when footage of a male doctor being aggressively dragged off an overbooked flight hit the internet. After numerous celebs and internet users rallied around the victim, Dr. David Dao, United Airlines offered up several apologies to try and appease the situation.

Related: Bill O'Reilly's Behavior May've Pushed Megyn Kelly Away From Fox News

And it seems as though the company isn't done apologizing as CEO Oscar Munoz has offered up ANOTHER "mea culpa." We have a feeling Munoz is scrambling to fix this situation as United's profit had already plunged

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United CEO Says He Felt ‘Shame’ Watching Viral Video Of Bloodied Passenger In New Apology

Filed under: ViolenceTravelControversy

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In another effort to fight the backlash and outrage over the viral video of a man being dragged off a United Airlines' plane, CEO Oscar Munoz sat down for an interview with ABC News to share his "shame" over the situation.

As a little refresher, it wasn't until Tuesday afternoon that the CEO issued an apology after Dr. David Dao was violently removed from his seat on the Sunday flight. Prior to his latest statement, Oscar hardly sounded remorseful about having to "re-accomodate" the passenger.

Video: Jimmy Kimmel Introduces United's New Slogan & Spoof Safety Video

Well, it sounds like he's had a change of heart, and wanted to share that during his first interview since the outrage. Explaining his reaction to the viral video, he stated:

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Department Of Transportation Is 'Reviewing' United Airlines Incident For Violently 'Re-Accomodating' Passenger!

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United Airlines is approaching bumpy skies.

The airline came under fire on Monday after a video went viral showing a bloodied doctor being forcibly removed from a plane by police officers.

Now, the Department of Transportation is "reviewing" the incident that put the 69-year-old passenger in the hospital for injuries on his face.

Related: Celebs React To Shocking United Airlines Incident!

The Chicago Aviation Department took swift action by putting the officer responsible for the injuries on administrative leave, however United is keeping a much more united front on the matter.

Airline CEO Oscar Munoz was appalled by the situation in a public statement, though he sang a much different tune in an email to United employees in which he blamed the passenger.

While the Transportation Dept. said it was legal for airlines to involuntary "re-accommodate" passengers, it still plans on investigating to make sure regulations were followed. The department said in the a statement:

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United Airlines CEO BLAMES 'Disruptive And Belligerent' Passenger For Bloody Scuffle!

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The CEO of United Airlines is NOT backing down!

As we reported, the Internet was shocked when footage began circulating of a doctor being dragged off a plane going from Chicago to Louisville because the airline overbooked the flight by four seats. After three members of the Chicago Dept. of Aviation forcibly removed the man, he was seen with blood all over his face.

Related: Celebrities React To Shocking United Airlines Incident!

On Monday, after the disturbing clip went viral, President Oscar Munoz wrote an email to his employees explaining the situation, as well as DEFENDING officials for following "established procedures."

According to the businessman, when UA officials approached the victim and told him he was "being denied boarding, he raised his voice and refused to comply with crew member instructions."

After they approached him a few more times, "he refused and became more and more disruptive and belligerent." That's when the airline called security and the scuffle ensued.

Although Munoz believes "there are lessons we can learn from this experience," he stands by his employees by writing:

"While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right."

To read his full letter, ch-ch-check it out (below).

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