Tidal Kept Charging The Credit Cards Of Many Users Who Closed Their Accounts — See The Streaming Service’s Apology HERE!

jay z tidal apology


Recently, Tidal made a BIG mistake when they accidentally charged a whole slew of former users’ credit cards without their permission!

Somehow, former customers of the streaming service started to see charges pop up on their cards for $19.99 — which just happens to be the same price as the company’s hi-fi subscription every month.

Video: Beyoncé & Jay Z Sing Holy Grail At The Tidal Concert

Thankfully, Jay Z‘s company quickly made up for the mistake and sent an e-mail to people it mistakenly charged, saying:

Dear User,

We are sorry to inform you that due to an error, you have been billed $19.99 for a TIDAL subscription.

We sincerely apologize for this inconvenience, and have already refunded the amount to your account. However, it can take from 2-5 business days to show up on your credit card statement.

In addition to the full refund, we have also given you free access to TIDAL Premium for the next three months a a compensation. Your TIDAL account is now active, and you can log in with your existing username [email protected] and password.

Again, we apologize for this, and appreciate your patience and understanding.

Thank you

While this will likely satisfy most people, we doubt it will please everyone. After all, there’s probably a reason why the former customers canceled their subscriptions in the first place!

What do you think of Tidal’s attempt at damage control?

[Image via Brian To/WENN.]

Jan 20, 2016 3:25pm PST

Share This

Related Posts

More Like This