If you’ve ever been to a Starbucks and ordered a cold drink, you may have noticed that there’s not as much liquid as you hoped, and a WHOLE LOT more ice!
Well, you’re not the only one!
Stacy Pincus, a customer of the popular coffee chain, has filed a class action lawsuit against the company saying that baristas are instructed to short change customers and load cold drinks up with ice!
The lawsuit claims:
“Starbucks’ cold drinks are under-filled to make more money and higher profits to the detriment of consumers who are misled by Starbucks’ intentionally misleading advertising practices.”
Stacy’s case is seeking $5 million from the food and beverage company for any customer who bought an iced beverage from them over the past 10 years!
What’s interesting about this is it comes on the heels on another lawsuit that was VERY similar that occurred only a month ago. The big information that’s relevant for the case is that Starbucks is famously known for its unique names for the different size cups — tall (12 fluid ounces), grande (16 ounces), venti (24 ounces) and trenta (30 ounces).
Well as the lawsuit specifically states:
“A Starbucks customer who orders a Venti cold drink receives only 14 fluid ounces of that drink ├óΓé¼ΓÇ¥ just over half the advertised amount, and just over half the amount for which they are paying. In the iced coffee example, a Starbucks customer who orders and pays for a Venti iced coffee, expecting to receive 24 fluid ounces of iced coffee based on Starbucks’ advertisement and marketing, will instead receive only about 14 fluid ounces of iced coffee.”
Essentially the suit is trying to say that “ice is not a ‘fluid'” and accuses the company of fraud, negligent misrepresentation, as well as a breach of implied warranty for cutting the corners on the cold drink!
Honestly, we can’t say we’re surprised at the amount of liquid as we’ve ordered cold drinks from Starbucks before… but isn’t that what you expect in a 24 ounce cup when you order an iced drink?