United Airlines is like, really, really sorry, you guys.
As you know, David Dao‘s legal reps and daughter, Crystal Pepper, held a lengthy press conference on Thursday addressing the doctor’s plan of action after he was violently dragged off an overbooked flight on Sunday — and basically, a huge lawsuit is headed the defamed airline’s way sooner rather than later.
In response to Thursday’s media frenzy, the company released yet ANOTHER public statement apologizing for everything that went down, while summarizing the steps they’re gonna take to get their shit together.
Interestingly, at the end of the message, United claims “CEO Oscar Munoz and the company called Dr. Dao on numerous occasions to express our heartfelt and deepest apologies” — which Dao’s lawyer adamantly denied ever happening in the presser early today.
Read United’s statement in full (below)!
“We continue to express our sincerest apology to Dr. Dao. We cannot stress enough that we remain steadfast in our commitment to make this right.
This horrible situation has provided a harsh learning experience from which we will take immediate, concrete action. We have committed to our customers and our employees that we are going to fix what’s broken so this never happens again.
First, we are committing that United will not ask law enforcement officers to remove passengers from our flights unless it is a matter of safety and security. Second, we’ve started a thorough review of policies that govern crew movement, incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. Third, we will fully review and improve our training programs to ensure our employees are prepared and empowered to put our customers first. Our values ├óΓé¼ΓÇ£ not just systems ├óΓé¼ΓÇ£ will guide everything we do. We’ll communicate the results of our review and the actions we will take by April 30.
United CEO Oscar Munoz and the company called Dr. Dao on numerous occasions to express our heartfelt and deepest apologies.”