Oh, United Airlines, you really can’t afford anymore mishaps.
In the wake of the David Dao dragging incident, United should really be on its best behavior, but that still doesn’t seem to be the case.
In the latest incident, a bride and groom (pictured above) allege they were kicked off the plane on the way to their wedding in Costa Rica.
According to Michael Hohl, the groom, he and fianc├â┬⌐e Amber Maxwell were the last to board the plane and saw a man sprawled across their seats (24 B and C) napping when they arrived. Not wishing to disturb him they sat a few rows ahead of their assigned seats because the plane was only half-full and had plenty of empty rows.
“We thought ├óΓé¼╦£not a big deal,’ it’s not like we are trying to jump up into a first-class seat. We were simply in an economy row a few rows above our economy seat.”
However, row 21 in a Boeing 737-800 is considered “economy plus” and deemed an upgrade from regular economy. A flight attendant eventually asked Hohl and Maxwell to go back to their assigned seats, which they did. But moments later, according to Hohl, a US marshal came onto the plane and asked them to disembark, to which they also complied.
Though they both cooperated and calmly left the plane, Hohl says he still doesn’t get why they were told to leave in the first place:
“They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers.”
United issued its own statement, saying:
“These passengers repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats.”
United also stated that no air marshals were involved in having the couple removed.
Though the couple were rebooked for another flight, Hohl said he won’t be flying United again:
“I think customer service and the airlines has gone real downhill. The way United Airlines handled this was really absurd.”
Very odd. We’re not sure who to believe!
What do YOU think, Perezcious readers???
[Image via Michael Hohl]