United Airlines is still determined to do right by its customers.
The airline company has released a list of ten policy changes that should hopefully keep violent incidents like Dr. David Dao‘s from ever happening again.
A statement on the company website read:
“The changes are the result of United’s thorough examination of its policies and procedures, and commitment to take action, in the wake of the forced removal of a customer aboard United Express Flight 3411 on April 9.”
We’re glad they’re taking full responsibility now after their initial shaky reaction to the whole ordeal. CEO Oscar Munoz‘s blaming of the passenger was total BS!
Now, the airline will only remove passengers if there is a safety or security issue, ensure crew members are booked onto the flight at least an hour before departure, work to reduce overbooking, and offer up to $10K to entice passengers to give up their seats if necessary.
It sucks that a man had to suffer a concussion, break his nose, and lose two front teeth for these policy changes to take place, but we suppose it’s better late than never.
Check out the full list of changes (below):
1. Limit use of law enforcement to safety and security issues only.
2. Not require customers seated on the plane to give up their seat involuntarily unless safety or security is at risk.
3. Increase customer compensation incentives for voluntary denied boarding up to $10,000.
4. Establish a customer solutions team to provide agents with creative solutions such as using nearby airports, other airlines or ground transportations to get customers to their final destination.
5. Ensure crews are booked onto a flight at least 60 minutes prior to departure.
6. Provide employees with additional annual training.
7. Create an automated system for soliciting volunteers to change travel plans.
8. Reduce the amount of overbooking.
9. Empower employees to resolve customer service issues in the moment.
10. Eliminate the red tape on permanently lost bags by adopting a “no questions asked” policy on lost luggage.
What do YOU think of these changes, Perezcious readers???
[Image via Twitter.]