But what if a customer specifically asks them to say the word “unfortunately?” Are they allowed to say it then? LOLz.
A new report has been released, which has revealed some inneresting details about working at Apple Store.
Here are some of the highlights:
– In-store technicians are told to speak with customers using “simple reassurances” that they’re paying attention, such as “I understand” and “Uh-huh.”
– Genius Bar employees aren’t allowed to say “unfortunately,” but instead are told to say “as it turns out.”
– Appointments at the Genius Bar are generally triple booked
– Employees must NEVER correct customers who mispronounce words/names, so they don’t feel “patronized”
– The retail philosophy at Apple Stores is A.P.P.L.E., meaning “Approach customers with a personalized warm welcome,” “Probe politely to understand all the customer’s needs,” “Present a solution for the customer to take home today,” “Listen for and resolve any issues or concerns,” and “End with a fond farewell and an invitation to return.”
Wowsa! Unfortunately As it turns out, working at an Apple Store sounds really intense! Ha!
What do U think about these Apple Store deets? Would U like to work at a Genius Bar?
[Image via Apple.]
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