Lesson not learned, clearly!
Starbucks is in hot water yet again for an inappropriate barista, who has now been fired after mocking a customer’s stutter! So messed up.
This comes just weeks after the mega coffee chain shut its doors to conduct anti-bias training for all employees.
Related: Starbucks Once Again Accused Of Racism
Over the weekend, Tan Lekwijit took to Facebook to share his friend Sam‘s story of being made of at a Philadelphia store:
“My friend Sam who is a stutterer stuttered on his name when ordering a coffee at Starbucks. The barista said, “Okay, S-s-s-sam.” When he received his coffee, he was shocked to see that his name on the cup was written as “SSSAM”, which was disrespectful. Later that day, he wrote an email to Starbucks Customer Service and got a pretty standardized email saying they were sorry that he “felt disrespectful [sic]” for the way they wrote his name and offered him $5. Clearly, Starbucks missed the point. It was about how you treat people with speech impairments, not how you write names.”
The story went on:
“I am writing this not because I want to get anybody into trouble, but because I want to raise awareness among the employees. There are many people with speech disorders who are in a worse position than my friend’s and struggle with self-esteem and self-confidence. Getting this kind of treatment from people, especially service employees, only scars them—and I beg Starbucks employees to have this in mind.”
See the full post (below):
Starbucks has since responded by firing the employee in question and with the following statement:
“There’s no tolerance for this type of behavior. We’ve taken immediate corrective action and apologized to the customer. We want our stores to serve as a welcoming place for every one who visits and strive to ensure our partners provide a positive experience.”
We’re happy to hear they took immediate action to weed out the bad apples.
Thoughts?? SOUND OFF in the comments (below)!
[Image via Starbucks.]
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