This is one way to let business know they need a policy change!
Patrick Balfour, from Ontario, Canada, went to enjoy a delicious sandwich at Subway a year ago, but a black olive on it turned out to be a dead cockaoach!
So, he told their customer service people and nothing happened. In fact, he even forgot about it, but after seeing the sandwich makers tweeting, he decided to move the 11-month battle to Twitter.
This is what that looked like:
@SUBWAYCanada @SubwayOntario no response??? Awesome!
— Patrick Balfour (@patrickbalfour) February 27, 2014
@SUBWAYCanada @SubwayOntario Why have this platform available to your customers if you're just going to direct them to a hotline?
— Patrick Balfour (@patrickbalfour) February 28, 2014
So, Patrick called the number, but it was just a 24-hour message machine!
That was the last straw, and the customer took action! He paid $90 to promote this tweet:
I found a dead cockroach in my sub which I bought in Ontario. This tweet is being promoted! Do you care now @SubwayCanada? #Subway
— Patrick Balfour (@patrickbalfour) February 28, 2014
The craziest part of all of this though is that Patrick never wanted anything in the first place. He was being a good Samaritan and just wanted to let the company know! He said:
@ej_dickson I originally just wanted to let them know the store location. I heard the place next door had a roach problem and wanted….
— Patrick Balfour (@patrickbalfour) March 3, 2014
@ej_dickson to give them a heads up that they might have an issue. I don't want any money!!!
— Patrick Balfour (@patrickbalfour) March 3, 2014
So, far no word from Subway, but we have to ask…
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