We suppose this is the other shoe dropping.
When MoviePass, the service to which you can pay a monthly rate for “unlimited” movie tickets from participating theaters, dropped their prices to $9.95/month last year, their popularity went through the roof.
Why not? At that rate, you only have to see two movies before the service has paid for itself! And being able to see one movie a day, whatever movie you want, you could in theory go to the cinema 30 times per month.
Related: Avengers: Infinity War TOTALLY SPOILER-FREE Review Roundup!
Well, apparently a lot of people were as it came out recently that the company is losing MILLIONS.
Unable to recoup their losses with advertisement, they’re now completely overhauling their rules to try to save some cash — and users are understandably upset!
First, instead of one movie per day, they changed the contract for any new customers to be 4 movies per month.
The change, made earlier this month, was advertised as a limited time promotion — but two weeks later CEO Mitch Lowe just told The Hollywood Reporter he doesn’t know if 1-per-day will ever come back.
But the latest change isn’t just affecting potential customers…
Now you can no longer see a movie more than once! Since there are only so many movies in the theater, this also severely limits your viewing.
And they didn’t even announce that one! After being rejected at the theater, users just found it in their FAQ:
Why can’t I see the same movie more than once now?
“We recently updated our Terms of Service to reflect that MoviePass subscribers are only permitted to see a select movie in theaters once with your MoviePass. We hope this will encourage you to see new movies and enjoy something different!”
Affecting the smallest number of customers is the strangest change.
Some pass holders are reporting being forced into a “beta test” in which they have to send photos of their movie stubs after each movie — or they get their subscription canceled!
WTF?!
Many are even suggesting they aren’t chosen at random but rather the customers who use the service the most often — as a fraudulent way of purging their heaviest financial burden:
Wow. Just got this email from #MoviePass. Forced “beta testing.”
WTF? Why are you punishing your loyal subscribers, @MoviePass? pic.twitter.com/utbaleaudG
— Tara Price (@tarapriceless) April 27, 2018
Email from @MoviePass. Translated to Customer English it means, “hey guys, now that we’ve lowered the quality of our service, we think it’s the perfect time to make what remains of said service annoying to use as well.” (1/2) #Moviepass pic.twitter.com/4Qx19WM8qQ
— Ramses Ralvacast (@Ralvacast) April 27, 2018
Use your #Moviepass too much for @MoviePass├óΓé¼Γäós liking? Coming soon to your inbox: “you failed to photograph your stub and your account is cancelled.” I├óΓé¼Γäód be highly surprised if this isn├óΓé¼Γäót an excuse to fraudulently scrub ppl who see more than 4 movies a month from their roles…. pic.twitter.com/HgSxZ8ceoB
— Johnny Prekaza (@Morb1dlyObtuse) April 27, 2018
Lowe said “anyone with an issue should call customer service.” But the company’s infamous customer service makes the DMV look like Ritz Carlton.
Hey @MoviePass last time I tried to upload a photo of my ticket your app failed and you didn’t respond to me when I asked for help so how about fixing your broke app before unnecessarily threatening your users k thx #MoviePass pic.twitter.com/jp8C2Mqqxw
— Jimmy Mack (@jcmack03) April 27, 2018
Have YOU been screwed by MoviePass? Let us know in the comments (below)!
[Image via MoviePass.]
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