Better be careful before you book your next vacation, y’all!!
In a new sting operation conducted by Inside Edition, it was found that some NYC hotels — including Trump International Hotel & Tower — were failing to meet basic cleanliness standards and even failing to change out the bedding! This is especially alarming amid the COVID-19 pandemic!!
Related: Trump Retweets & Deletes Video Of Senior Citizen Screaming ‘White Power’!
The show’s team used a blue-light spray to apply their logo to bedding and towels, and a blue-light washable gel on high-contact surface areas, including door handles, the remote, and thermostat. The following day, they would check back into the same hotel room under a different name to see if the room had properly been cleaned.
Despite the room coming with a card which noted the hotel was taking added precautions for the safety of its guest, and even provided them with a PPE “welcome kit,” the standard for cleanliness was not met. Upon their arrival at Trump’s Central Park West hotel on day two, the sheets appeared to have been changed, but a pillowcase still showed the bright-blue logo. In addition, the blue-light gel on the remote and area above the minibar also remained.
Eww!!! For over $600 a night, we’d definitely expect more!
Unsurprisingly, a spokesperson for the hotel told the outlet their report was “categorically false,” stating:
“Following an internal review, we have concluded that the claims made by Inside Edition are categorically false. Trump International Hotel & Tower New York is one of the premier luxury hotels anywhere in the world and has received countless accolades, including the Forbes Five-Star award for the past 13 years, for its consistently impeccable service.”
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Unfortunately, their hotel isn’t the only one which showed similar results! At the Hyatt Place Hotel in Times Square, it was shown the towels had been changed, but the sheets and pillowcase had not been. In addition, the remote still glowed with gel while a handprint on the desk had been wiped away.
Unlike the Trump Hotel where the investigation’s reports were denied, a Hyatt rep vowed to do better:
“We are deeply concerned about the situation described, as it is not representative of Hyatt’s rigorous and enhanced cleaning protocols that have been deployed globally due to COVID-19. We are working with the hotel’s owner to ensure the hotel is implementing proper cleaning protocols that are consistent with Hyatt’s commitment to cleanliness for the safety and well-being of our guests.”
At the nearby Hampton Inn Hotel, similar results were found! Once again, the bedsheets and pillowcases had not been changed, and the blue-light gel was still on the thermostat and remote on day two. A spokesperson for the hotel said an “internal investigation” found that their housekeeping staff “relied on a visual inspection of the room’s cleanliness to determine which areas received attention, deviating from our protocols.”
They continued:
“Our hotel’s cleanliness is one of our highest priorities, especially during these unprecedented times. This is a violation of our standards to thoroughly clean each room. Both our housekeeping team and management apologize for this mistake and we are retraining our team members to reinforce our procedures.”
Watch more from Inside Edition (below):
[Image via TrumpNewYork/YouTube.]
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